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CONSULTING SERVICES

CYCLE SYSTEM RESOLUTION

HOW DOES OUR JOURNEY WORK WITH YOU?

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DISCOVER THE PROBLEM PHASE

PROBLEM PHASE

The first stage in the resolution cycle is the identification of the correct problem, which is characterized by being recurring, intense and extended in the specific domain of competence of people and companies. In this phase we find:

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  • The root cause of the problem,

  • We describe the pain or friction that it generates for the interest groups involved, and

  • We configure the definition and scope of the problem.

TOOLBOX

During this identification phase, we use different methodologies that complement each other.

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  • Design Thinking

  • Service Design

  • Map of Jobs in the Problem Space

  • Double Diamond Framework in the activity of discovery and definition

  • Process Engineering Techniques

  • Situational analysis

  • Lean Canvas

PROBLEM MODULE OFFERING

Pre-Problem

  • Essential aspects in innovation management

Identification of the Correct Problem

Initial Context

  • Internal

  • External

         Pestel

  • Objectives initially declared by the company

  • Gathering information on interactions in contexts, people and artifacts

  • Qualitative observation techniques of the environment of interest under analysis

Analysis and Validation of the Problem

  • Map of relationships and findings

  • Matrix of strategic frictions and operational keys 

  • Journey of the company's target customer

  • Journey of the internal customer of the company providing the service or product

  • Metrics and analysis of the current experience of each trip

  • Objectives hierarchy

  • Adequacy of scope, time and resources for the execution of the project

DISCOVER THE SOLUTION PHASE

SOLUTION PHASE

The second stage in the resolution cycle is the iterative development of a solution focused on the target people and clients, which meets the requirements of desirability, feasibility and viability as the correct solution in its specific development domain. In this innovation and design process, we use the scientific method to validate the value hypothesis, agile methodologies and user stories consistent with the definition and scope of the problem.

TOOLBOX

During this solution phase, we use different methodologies that complement each other.

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  • Project management

  • Lean startup

  • Service Design

  • Scrum

  • Kanban

  • Google Sprint

  • User Stories

  • Double Diamond Framework in Development and Delivery Activity

  • Lean Canvas

SOLUTION MODULE OFFERING

Creative Solution to the Problem

  • Definition of value attributes defined by the company leveraged by referents and validated by users, contained in the iterative solution to be developed

  • Disaggregation of priority objectives into actionable tasks aligned with the roadmap and consistent with the scope of the problem

  • Testing and iteration towards the global optimum within the project period

CONTINUOUS LEARNING AND IMPROVEMENT

DISCOVER THE IMPLEMENTATION PHASE

IMPLEMENTATION PHASE

The third stage in the resolution cycle consists of delivering recommendations for the implementation of the convergence solution. This phase is made up of the following aspects:

 

  • Adaptation of goals and objectives, aligned with the business strategy,

  • Review of metrics and continuous monitoring of their compliance, and

  • The management of organizational change with the updating of roles, responsibilities and relationships.

TOOLBOX

During this Implementation phase, we use different methodologies that complement each other.

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  • Project Management

  • Customer Journey Map

  • Service Provider Journey Map

  • Objectives and Key Results

  • Key Performance Indicators

  • Kanban

  • Lean Canvas

IMPLEMENTATION MODULE OFFERING

Change Management, Continuous Assessment and Final Recommendations

Pre-Implementation

 

Practice and culture of transformation

  • Updating goals, objectives and OKRs

  • Identifying and redesign of KPIs

  • Redefinition of roles, accountabilities and relationships

  • Implementation of change management metrics

  • Design and implementation of a monitoring dashboard

CONTINUOUS LEARNING AND IMPROVEMENT

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